1. Introduction

At Simply Booked, we respect your privacy and are committed to protecting your personal information. This document explains how we collect, use, share, and secure your data, as well as our terms for payments, refunds, cookies, and AML/KYC compliance.

2. Information Collection

We collect the following types of information:

• Personal Information: Name, email address, phone number, location, and contact details when you register or book appointments.
• Usage Data: How you interact with the app, including pages viewed, features used, and app performance data.
• Device Information: IP address, browser type, and operating system.
• Payment Information: Securely processed through third-party providers; Simply Booked does not store full payment details.

3. How We Use Your Information

We use the collected data to:

• Provide, manage, and improve our services and your experience.
• Facilitate appointment bookings and manage user accounts.
• Send notifications, promotional offers, and service updates.
• Enhance app security and detect fraudulent activities.
• Personalize content and relevant recommendations.

4. How We Share Your Information

We do not sell your personal data. We may share information with:

• Service Providers (e.g., salons and beauty professionals) to fulfill appointments.
• Payment Processors for transaction security.
• Legal Authorities when required by law.
• Business partners during mergers or acquisitions.

5. Data Security

We implement strong security measures such as encryption and secure access protocols to protect personal information. However, no method is 100% secure, so please safeguard your account (use strong passwords).

6. Your Rights and Responsibilities

• You can access, update, or delete your personal data by contacting us.
• You may opt-out of promotional emails and notifications.
• You agree to provide accurate information and not engage in fraudulent or harmful activities.
• Respect terms set by service providers.

7. Cookies Policy

• We use cookies to enable app functionality, improve performance, personalize your experience, and serve targeted ads.
• Cookie types include Essential, Analytical & Performance, Functional, and Advertising cookies.
• You can disable cookies in your device or browser settings, but some app features may be affected.
• Third parties may use cookies as part of integrated services.

8. Payment Terms & Policy

• Accepted payment methods: Credit/Debit Cards, Mobile Wallets, Online Payment Gateways (PayPal, Stripe), and Cash (where allowed).
• Payments are processed securely by third parties; Simply Booked does not store full payment details.
• Service fees and prices set by individual service providers; fees shown prior to payment.
• Cancelations and refunds depend on salon policies; users may cancel per terms, salon cancellations may lead to refunds or rescheduling.
• Subscription and recurring payments managed via app settings.
• Prices may include applicable taxes and additional charges disclosed before payment confirmation.

9. Refund Policy

Eligibility

• Full refunds may be provided if services are not delivered or have major defects.
• Refund requests for accidental purchases must be made within 24 hours.
• Services marked as non-refundable or expired may not qualify for refunds.
• Refunds are issued to the original payment method within 7-10 business days after approval.

Process

• Contact customer service with order details to request a refund.
• Additional documentation may be requested.
• Refunds are reviewed within 72 hours.

10. Disputes & Chargebacks

• Report unauthorized transactions within 48 hours.
• Chargebacks without valid reasons can lead to account suspension.

11. AML/KYC Policy

Purpose

To prevent money laundering, fraud, and financial crimes, ensuring compliance with regulations.

User Verification

• Individuals may be asked for full name, phone, email, and government ID for high-value transactions.
• Service providers must provide business licenses, registration documents, ID, and bank details.
• Enhanced due diligence may apply for high-risk accounts.

Transaction Monitoring

• We monitor for suspicious or high-risk transactions and may hold or suspend questionable activity.

Reporting Suspicious Activity

• We report to authorities if needed and may restrict or suspend accounts.

Data Privacy

• KYC documents are encrypted and stored securely, disclosed only as required by law.

Non-Compliance

• Users who fail KYC may face restrictions; fraudulent activity may lead to legal action.

12. Changes to Policies

We reserve the right to update any part of these policies at any time. Changes take effect immediately upon posting and will be communicated via the app or email.

13. Contact Information

For questions or concerns related to privacy, payments, refunds, AML/KYC, or cookies, please contact us:
Email: Info@simplybooked.app