Introduction: At Simply Booked, we respect the privacy of our users. This policy explains how we collect, use, and protect personal information.

Information Collection: We collect information that you provide when you register, including your name, email address, and contact details. We may also collect usage data and cookies.

Use of Information: Your information helps us manage your account, improve our services, and communicate with you.

Data Protection: We implement security measures to protect your personal data, but please be aware that no security measures are infallible.

Your Rights: You have the right to access, correct, or delete your personal information. Please contact us to make such requests.

Changes to This Policy: We may update this privacy policy by posting a new version on our app.

Eligibility for Refunds

• Service Non-Delivery: If for any reason a booked service is not delivered, be it due to technical problems on our end or issues with service providers, you may be eligible for a full refund.
• Major Defects: Services provided that have significant discrepancies from their descriptions or are fraught with major defects can be refunded.
• Accidental Purchases: Requests for refunds of accidental purchases must be made within 24 hours of the transaction.
• Non-Compliance by Service Providers: If a service provider fails to comply with the agreed-upon terms through our app, users are entitled to a refund.

Requesting a Refund

• Process: To initiate a refund, please contact our customer service department through the contact information provided in the app. Provide your order number, the date of the transaction, and the reason for requesting a refund.
• Documentation: Depending on the reason for the refund, you may be asked to provide additional documentation or evidence to support your claim (e.g., screenshots, detailed descriptions of the issue).

Review and Processing of Refunds

• Review Time: All refund requests are reviewed within 72 hours. If your refund request is approved, the processing time can vary based on the payment method used (typically within 5-10 business days).
• Refund Method: Refunds are processed using the original payment method used for the purchase. If that is not possible, we will contact you to discuss alternative refund methods.

Exceptions

• Non-refundable Services: Certain services may be marked as non-refundable at the time of purchase. These exceptions will be clearly indicated so that you are aware before finalizing your transaction.
• Expired Services: Services not claimed or activated within a specified timeframe may not be eligible for refunds.

Modifications to the Refund Policy

We reserve the right to modify this refund policy at any time. Changes will take effect immediately upon their posting on the app. Your continued use of the app after any changes signifies your agreement to the new terms.